Grievance Redressal Mechanism & Officer Desk

Statutory Grievance Redressal mechanism under Rule 3(2) of the Information Technology Rules, 2021 with escalation SLA.

📅 Effective Date: 31 Oct, 2026 • 🕒 Last Reviewed: अक्टूबर २०२६ • ⚖️ Bishnoi Vidya Peeth Compliance

हिन्दी English

1. Designated Statutory Grievance Officer

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, student complaints are overseen by the designated desk:

Designation: Grievance Redressal Officer, Bishnoi Vidya Peeth

Official Desk: grievance@bishnoiatlas.in

Administrative Office: Bishnoi Vidya Peeth Central Directorate, Rajasthan, India

2. Resolution SLA

All formal complaints are acknowledged within 48 hours and investigated for full redressed resolution within a statutory maximum of 15 calendar days.

⚖️ Statutory Institutional Governance

This document is maintained persistently under the Bishnoi Vidya Peeth Legal CMS. Changes to statutory policies are logged with immutable revision hashes and published following administrative audit.