1. Institutional Commitment & Statutory Governance
Bishnoi Vidya Peeth is committed to transparent, fair, and expeditious redressal of complaints. This policy operates in accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
2. Unified Central Case Management System
All complaints—whether submitted self-service via /complaints or transcribed by administrators from emails, phone calls, or formal letters—are ingested into a single, tamper-proof repository. Every case is assigned an immutable, concurrency-safe application tracking number (e.g., BVP-GRV-2026-000001).
3. Intake Channels
- Web Portal: Submit directly via dynamic category forms at /complaints.
- Official Email Desk: Send correspondence to grievance@bishnoiatlas.in for manual administrative ingestion.
- Student Helpdesk: Operational telephone inquiries logged directly by support officers.
4. Service Level Agreement (SLA) Targets
- Formal Acknowledgment: Within 48 hours with unique application tracking code.
- Definitive Resolution: Thorough departmental investigation and decision recorded within 15 calendar days.
- Reopening Rights: Applicants retain the right to request case reopening within 7 calendar days upon submitting supplementary documentary evidence.