We Are Here to Help You
A single unified portal to register, track, and resolve all academic, course, refund, examination, technical, and privacy concerns under transparent statutory guidelines.
🔍 Already have an Application Number?
Enter your BVP reference number and registered contact details to inspect real-time progress.
Choose Your Complaint Category
Select the specific issue category to open the specialized dynamic application form.
General Complaint
General complaints regarding Vidya Peeth portal services, notices, or communication.
Student Grievance
Student issues regarding registration, profile verification, study tracks, or scholarships.
Course & Learning Issues
Course entitlement, missing lesson materials, video playback, or progress sync issues.
Instructor & Teaching
Feedback on instructional quality, responsiveness, or faculty conduct.
Payment & Transaction Issue
Amount debited without activation, failed gateway transactions, or duplicate debits.
Refund & Cancellation Request
Formal refund application for eligible paid courses or double payment cancellations.
Subscription & Membership
Plan validity, subscription tier entitlements, or renewal discrepancies.
Examination & Test Series
Timer interruptions, answer key disputes, submission failures, or result discrepancy.
Certificate Generation & Verification
Certificate not generating upon 100% completion, spelling errors, or QR verification faults.
Technical Support & Bug Report
Page crash, mobile rendering glitches, SSO session drop, or upload failures.
Content & Academic Quality
Factual correction in research materials, typographical errors, or syllabus updates.
Privacy & DPDP Data Rights
Personal data rectification, account deletion, consent withdrawal, or DPDP rights.
Other Service Grievance
Any other institutional concern or feedback not listed above.
How We Address & Resolve Grievances
Registration
Submit your complaint through the portal or administrative intake desk.
Tracking ID Issued
Receive an instant, immutable application code (e.g. BVP-GRV-2026-000001) for progress tracking.
Departmental Review
Case is automatically routed to the concerned cell (Finance, Exam, Academic, or Privacy).
Clarification If Needed
If further bank receipts or exam details are required, a secure query is posted.
Formal Decision
Objective resolution or refund decision recorded within statutory 15-day SLA.
Closure or Reopening
Rate resolution satisfaction or submit supplementary evidence to reopen the inquiry.
Direct Grievance Redressal Officer Desk
Under Rule 3(2) of the Information Technology Rules, 2021 and Consumer Protection Regulations, you may also dispatch official notices to our statutory desk at grievance@bishnoiatlas.in.